Terms of Service
Last updated: October 6, 2026
Overview
These Terms of Service ("Terms") govern your access to and use of vfloow, the lighting and AV design platform available at vfloow.com and app.vfloow.com (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
vfloow provides tools, including AI features, to design, document and share lighting and AV projects. We are continuously improving the Service and may add, change or remove features at any time.
2. Your account
You are responsible for the activity that happens under your account and for keeping your sign-in credentials secure. You must provide accurate information and be legally able to enter into these Terms. If you use the Service on behalf of a company, you confirm that you are authorized to accept these Terms for that company.
3. Your content
You keep ownership of the projects, files and other content you upload or create ("Your Content"). You grant us a limited license to host, process and display Your Content solely to operate, maintain and improve the Service for you and the people you choose to share it with. You are responsible for having the rights to Your Content.
4. Acceptable use
You agree not to misuse the Service. This includes not breaking the law, not infringing the rights of others, not attempting to access accounts or data that are not yours, not interfering with the Service's operation or security, and not reverse engineering or reselling the Service without our written permission.
5. Professional responsibility
The Service is a design aid. Calculations, layouts, product selections, AI suggestions and documents produced with it are provided for your convenience and must be reviewed by a qualified professional before being relied on. You remain responsible for your designs, their compliance with applicable codes and standards, and their installation.
6. Third-party services
The Service may integrate with third-party products and services (for example, sign-in providers or proposal tools). Your use of those services is governed by their own terms, and we are not responsible for them.
7. Plans and payments
Some features may require a paid plan. Where that applies, pricing and billing terms will be shown to you before you are charged.
8. Our intellectual property
The Service, including its software, design and branding, belongs to vfloow and its licensors. These Terms do not grant you any rights to our trademarks or other intellectual property beyond the right to use the Service as intended.
9. Termination
You may stop using the Service at any time. We may suspend or terminate access if these Terms are violated or if needed to protect the Service or its users. On request, we will make reasonable efforts to let you export Your Content before account closure, unless prohibited by law.
10. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free.
11. Limitation of liability
To the maximum extent permitted by law, vfloow will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or business opportunities, arising from or related to the Service. Our total liability for any claim is limited to the amount you paid us for the Service in the twelve months before the claim, or USD 100 if greater.
12. Changes to these Terms
We may update these Terms from time to time. When we make material changes we will update the date above and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.
13. Contact
Questions about these Terms: hello@vfloow.com
See also our Terms of Service and Privacy Policy.